ProActive Support assess the wellness and value of installed systems and discuss issues / upgrade plans. May include implementation, data conversion, customization, web site creation, scripting, programming, configuration recommendation, set up, project meetings and training.
ReActive Support addressing new / unpredicted needs. Can be a quick question or a major change in company needs that alters processes. Includes diagnosis / analysis of symptoms, issue resolution and testing, revision of policy / procedural changes.
In person "On- Site" visits or "Remote" with online meeting services - or a combo.
Hourly rates unless a package is selected.
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